Questions and Answers
We have included some information which you may find helpful. If you can not find an answer to your question, please email or call and speak to our helpful staff who will provide further information:
Phone: +64 4 5762100 or Email: firstname.lastname@example.org
Q I am a private customer can I purchase from your website?
A. Yes once you have created a login to our site by registering with your email address you can use your credit card for payment.
Q How do I set up an account?
A. We are happy to accept your credit for purchases from our website which requires you to complete the login process and register with your email address. If you are a business and wish to setup a charge account you will be required to complete a credit account application and complete the registration process. To download our account application please click here .
Q I wish to make a complaint - who should I speak to?
A. In the unlikely event you wish to make a complaint about our service, products or staff, please in the first instance contact our Head Office (+64 4 576 2100) and you will be directed to the appropriate person.
Q I wish to read your Terms of Trade
A. Our terms and conditions are located here
Q We have a requirement for a special product. Can Bamford’s assist with this?
A. Yes, please give us a call - not all products we provide are shown on the website and we will do our very best to help you. If we can't assist, chances are we will know who can help you.
Q We wish to obtain a quote for a specific product - who should we talk to?
A. Contact our sales team who will be happy to assist - 0800 573 9109.
Q What is the standard delivery time frame?
A. We attempt to despatch all orders received prior to 3pm the same day. As a guideline, delivery should be made within 24 hours in the North Island and 48 hours for South Island deliveries, however this can not be guaranteed. Allow additional time for rural deliveries. Please contact us if you wish to arrange a special delivery or check on a late delivery (04 576 2100).
Terms and Conditions
All prices quoted are subject to any variation in exchange rates, customs duties, taxes, freight, insurance rates and the selling prices of our suppliers· which occur before delivery of the goods.
Prices quoted are in NZD and exclude GST and any other tax imposed in relation to the goods. All such taxes are payable by you in addition to the price of the goods. All charges will be in NZD.
Unless otherwise stated by us in writing, payment is due on the 20th day of the month following date of invoice when order is charged to your account. We reserve the right to charge interest on any overdue amount calculated on a daily basis from the due date until actual payment at 5% above the base rate charged by our bankers on current overdraft facilities, such rate being calculated as at the 20th of each month. All costs incurred in the recovery of any overdue amount (including collection costs and solicitors fees) are your responsibility.
Credit Card payments are processed through eWAY Payment Gateway. eWAY secures all your customer and credit card data with military-grade software and servers, and the highest level of encryption available. WM Bamford & Co Ltd will not store or transfer any of your credit card information. All data is transferred using eWAY's secure servers.
If after placing an order with us, you cancel any goods prior to delivery, we may invoice you for all direct and indirect costs incurred by us to the date you notify cancellation.
We will use our best endeavours to fulfil any orders but may cancel any order relating to any goods which, in our opinion, it is impractical or uneconomical to continue to produce or supply. We will use our best endeavours to make delivery at any time specified in an order (if a time is specified) but will not be responsible for any loss or damage sustained by you or any person, by reason of any delay in delivery or any failure to fulfil an order or make delivery, howsoever caused.
Orders placed for a total value of less than $250 (excluding GST) will at our discretion incur freight charges. Orders valued in excess of $250 (excluding GST) will be supplied free into your store.
All claims for items not received but shown as dispatched on the paperwork enclosed with your order must be advised immediately on receipt of goods and advised in writing within 5 working days.
Risk and Title
Unless otherwise agreed in writing and signed by one of our duly authorised representatives, ownership in the goods shall not pass to you until you have discharged all outstanding indebtedness to us. If payment is overdue we may recover the goods or any part of them and may enter upon your premises for this purpose. Should the goods purchased from us be sold by the purchaser prior to payment the proceeds of that sale (insofar as they do not exceed the amount of indebtedness) shall also be our property and be held on trust by the purchaser on our behalf. Payment shall become overdue immediately upon commencement of any act or proceeding in which your solvency is involved.
We endeavor to ensure that all goods sold are free from defects in materials and workmanship. We shall have no responsibility for any damage resulting from defective goods, misuse or abuse of goods or from negligence or malpractice.
Goods Return Policy
Goods delivered to you as a consequence of any misinterpretation of your order may be returned for full replacement provided the same are in as new condition and the error is reported to us within 5 working days of receipt of the goods. Goods delivered to you as a consequence of error in your order may be returned, provided the error is reported to us within 7 days of receipt of the goods and further provided the goods are in as new condition except where these items have been purchased specifically for your order. The Company shall be entitled to a 25% restocking fee. Return freight is your responsibility.